Exchange Policy

At (Store Name here), your satisfaction matters to us. We offer a smooth and easy exchange process to ensure you get the fragrance you love.

Exchange Eligibility

• You can request an exchange within 7 days of delivery.
• The product must be unused 
• The product should be returned in its original packaging and condition.

Exchange Process

• To initiate an exchange, contact us on WhatsApp: +1 (347) 978-0267.
• Our support team will guide you through the process.
• Exchanges are usually processed within 7 working days after approval.

Delivery Charges

• Customers are responsible for exchange delivery charges.
• In case of a damaged or leaked product, Velvry will cover all delivery costs.

Important Note

• Handmade items are not eligible for exchange.